Findley's Driving School of Nuneaton
Let my professionalism be your guide!


Complaints procedure

Introduction:

There is only me folks so talk to me!

If there is anything that you wish to discuss on any issue relating to our professional relationship or the lessons derived from it then I am always willing to listen to anything that you have to say and explain anything that concerns you.

It does happen occasionally that I have a difference of opinion with a pupil and by far the two most common are:

Readiness for a driving test

I have never recommended that a pupil take lessons that they do not need and it is a matter of professional opinion as to whether or not a pupil is ready for test. There is further explanation on the page but I assure you; my decision is final.

My refusal to continue with lessons

I have a family to support and this is my only source of income. If it does not suit you for any reason to maintain the frequency of your driving lessons then I am left with no practical alternative but to sell that lesson time to someone else.

I am fully aware that the working and personal lives of pupils do not always run smoothly and that many things that are none of my business may be affecting you. I sympathise with pupils frequently and understand the problems that life is throwing their way.

Genuine advice:

Make sure as far as you are able that you can attend driving lessons regularly before you book them.

It is always with regret that I part company with a pupil without completing their training. By far the most common reason is that the pupil cannot commit to regular driving lessons.

In the first instance:

Simply talk to me in person either at the time or on a subsequent lesson.

It is clearly in my best interests to ensure that the issue is resolved.

Further guidance:

As stated in the voluntary code of conduct, if you are not satisfied after having communicated with me there are organisations that you can turn to for help.

Conduct of business

If you are unhappy with any aspect of my business dealings then you could contact the Citizens Advice Bureau.

Professional service

If you wish to make an official complaint about my professional conduct then you can email the Registrar of ADI's directly.

Your statutory rights are not affected in any way.