Reservation and cancellation of driving lessons
Booking driving lessons:
Your first driving lesson
To book your first driving lesson please make contact using either of the methods detailed on the contact us page. Once we have arranged a mutually convenient time for your first lesson I shall book it into my diary using basic details (name, address) and look forward to seeing you for your first driving lesson.
At the beginning of each lesson the payment is taken and the next lesson booked.
The Reservation of driving lesson times:
I offer pupils the opportunity to reserve a regular time slot. This has its advantages for both of us.
Reserved driving lessons
A driving lesson is only considered to be reserved if it has been paid for in advance. This status will be recorded in my diary with a capital letter R in brackets (R). The advantage to the pupil is that the time slot is reserved for them and not considered to be still up for sale.
To initiate a reserved status the pupil needs to bring payment for two driving lessons, the current lesson, plus the fee for the following lesson to pay for it in advance. Each lesson after the current lesson the pupil needs to bring a lesson fee. The lesson for that day is already paid for, they are always paying in advance for the next lesson.
Things happen in life that get in the way of taking regular driving lessons. Family occasions, pre-booked appointments, holidays etcetera. These all have one thing in common. You will know about them more than a week in advance. When you book your lesson, if you can tell me that you will not be available next week then I will simply mark in the diary the (R) and alongside it (NTW) meaning that I have been told in advance that you are unavailable for a lesson that week. I shall simply skip on to the following lesson where the (R) reserved status will be continued.
The timing of practical driving tests is outside of my control. Should someone elses test fall across your time then a different time will need to be arranged. Practical driving tests have to take priority.
Unreserved driving lessons
Should a pupil wish to not reserve their driving lesson time then as far as I am concerned this time is still available for sale to anyone else on the basis that they may wish to reserve it.
I have had pupils who have decided to take this course because either they do not think that I will sell what they see as their driving lesson, or they think that I will not be busy enough to need to. They have all been surprised when I have contacted them to re-arrange, which is not always possible. They always end up looking for another instructor at some point. The large majority of my pupils reserve their lesson time.
Cancellation of driving lessons:
For a course of driving lessons to be fully effective regular attendance is essential. Lessons should only be cancelled when there is absolutely no choice.
If your lesson time is reserved (R) in my diary and you cancel it then you are cancelling a lesson that you have already paid for. Therefore to continue with the reservation on the lesson following the cancelled lesson you need to bring the fee for two lessons. The current one plus the fee for the following lesson to return to the status of paying in advance. Failure to bring the money will lead to a loss of reserve status and the lesson time is once again considered to be for sale.
If you cancel an unreserved lesson on the same day as the driving lesson then I shall expect to be paid for it.
As your driving instructor it is obviously in my best interests to do everything possible to not cancel driving lessons. I make sure that my car is serviced on a Saturday wherever possible. I live in robust good health. I have a normal amount of annual leave and as such I shall normally be able to advise you a week in advance of any lessons that I am unable to make.
If I do have to cancel a driving lesson because of unforseen circumstances (a punctured tyre or illness for example) then you do not lose out financially, I do. Your reserved status will be continued to the next lesson and wherever possible I will arrange an alternative lesson to the one that I have had to cancel.